Royal British Legion Caseworker Volunteer roles

Would you like to help veterans and their families access the support they need? Are you a good listener and happy to visit our clients, old and young, in their homes? If the answer to both these questions is ‘yes’, you might like to consider volunteering as a Caseworker for the Royal British Legion.

When a potential client comes to the Legion they need to find out if their situation is one they can help with. To do this there is a set of forms that all clients who need financial assistance must complete. The role of a Caseworker is to visit those clients who, due to range of circumstances – e.g. mobility issues, ill health, childcare responsibilities, are not able to come into our Pop-In Centre to complete the forms.

You will be trained in the software to record the details, how to complete the paperwork itself, active listening skills, how to assess a visit, and how to check in with the office. Following your training and DBS check, you can choose an area of London you would like to cover.

Casework is tremendously rewarding. Not only do you get to meet a wide range of people from all backgrounds and hear about their experiences but you also get the satisfaction of being a big part of getting them the help they need, often at a very crucial time in their lives.

Your travel costs are reimbursed and you are part of the volunteer network at the Legion, receiving a quarterly newsletter and invitations to volunteer events and opportunities.

The Royal British Legion are seeking Caseworkers for all London Boroughs, especially NE, SW and SE London.


If so, please contact Ann at the London Area Office by emailing