There are multiple resources available online that focus on Universal Credit and we’ve collated some of the better ones here – including official guidance published by the Department for Work and Pensions.
We will also use this space to highlight any upcoming training opportunities for frontline staff.
Advising communities have produced a basic information sheet that effectively acts as an introduction to universal credit. Feel free to share widely: Understanding Your Universal Credit Account
Citziens Advice have dozens of pages of information on benefits which are straightforward to navigate and can be accessed here.
Department for Work and Pensions
The DWP have produced a number of resources that local organisations can refer to when acting on behalf of residents:
- The latest DWP update
- Organisation structure and contact details (contact firstname.lastname@example.org for details)
- Third party escalation process (contact email@example.com for details)
- Online resource
Southwark Law Centre have helpfully produced a list of frequently asked questions (updated December 2018) about Universal Credit which you can view here.