Resources / Training

There are multiple resources available online that focus on Universal Credit and we’ve collated some of the better ones here – including official guidance published by the Department for Work and Pensions.

We will also use this space to highlight any upcoming training opportunities for frontline staff.

Advising Communities fact sheet

Advising communities have produced a basic information sheet that effectively acts as an introduction to universal credit. Feel free to share widely: Understanding Your Universal Credit Account

Citizen Advice Online Information


Department for Work and Pensions

The DWP have produced a number of resources that local organisations can refer to when acting on behalf of residents:

Southwark Law Centre Frequently Asked Questions

Southwark Law Centre have helpfully produced a list of frequently asked questions (updated December 2018) about Universal Credit which you can view here.