Managing difficult conversations and situations with Volunteers

14December 201709:30

To

13:30

Working with volunteers - it always feels like we need to be extra careful bringing up performance or behaviour issues.  The question is why?

But with the increase in volunteer involvement it is more apparent that Volunteer Coordinators/Managers need to feel confident to address issues with volunteers and not feel bad for doing so.

This 4h practical workshop looks at how we deal with volunteers in challenging situations:

  • Take a look at yourself and how you deal with conflict

  • Learn some of the theory behind difficult conversations/conflict

  • Review and refresh your listening and communicating skills

  • And practice preparing for and carrying out a difficult conversation

Who should attend?

The training has been developed specifically for anyone supervising or managing volunteers to give you the confidence and tools to do good volunteer management.

Cost

Free to Community Southwark members

£40.00 to non Community Southwark members

To find out if your organisation is eligible for Community Southwark membership and to find out more about the process involved for becoming a member (it's free and doesn't take long at all!), please click here:

Before booking, please ensure that you read  and agree with our terms and conditions